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by Brandy Eddings
(Another awesome guest post by Brandy Eddings, CEO of New Edge Media. I love it, she makes me look smart)
I’m going to run with the football theme again, writing the last one I thought of another analogy that I started using with my clients that works really well.
Football coaches have tough jobs. They have to watch each player carefully to make sure they are performing their best, decide which ones play and which ones to bench. All the while, they have angry agents all over them wanting the player they represent to get some field time. As the coach they have to stand their ground and only let the players that they feel will get in there and win the game.
The same rule applies when clients or bosses request poor performing keywords to be added or remain active in paid search campaigns. If you have tested the term and know it will not perform well, stand your ground and don’t be afraid to tell your client or boss that it should not be an active keyword. Remember that you are the expert that is managing the account, you are the coach. One bad player can lose the entire game just as one bad term can have a negative effect on the overall ROI.
Just in case for some reason you still cannot convince them to ditch the term, create a separate campaign and ad group to keep these terms separate from the well performing keywords. This way you can limit the amount of spend and hours the keyword is active. In some cases I will even limit the geographical area to just the area that the client is located in, for those off the wall terms they just want to find themselves with that no one else would search for let alone actually convert into a lead or sale. Just make sure you stay on your toes when the client travels.



3 responses so far ↓
1 Kate Morris // Jul 29, 2008 at 7:52 am
Fantastic! :) Love this:
“In some cases I will even limit the geographical area to just the area that the client is located in, for those off the wall terms they just want to find themselves with that no one else would search for let alone actually convert into a lead or sale.”
Pure genius. Grrr to all the clients in one state trying to see their ads in another state. *sigh* Don’t know how many times I’ve had to explain that.
2 Garrett Pierson // Jul 29, 2008 at 10:05 am
Love the analogy Brandy always help me if you put it in terms I can relate to.
3 Manda Otto // Jul 31, 2008 at 10:38 am
It’s amazing what you can prove following this method paired up good right tracking and a fancy excel spreadsheet.
I’ve had several happy “I’m right- You’re wrong! Nah, nah, nah, nah” dances because of it.
GREAT advice/analogy Brandy!
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